Believe it or not (a play on my surname), the most frequent challenge we’ve heard from clients over the past 3 months is with regards to how long it’s taking them to manage their payments process. We’re defining the payments process as everything from raising a purchase order all the way through to making the physical payment.
On the face of it, managing the payment process is a simple task but if you follow best practice there are a number of steps involved. Further, as your business grows you will become more and more bogged down by making payments because you’ll be making more of them, to more suppliers and more often.
My guess is that many business owners reading this blog will only have a 1-4 step process. If that’s the case you should think carefully about your process. You’re probably running a fair amount of risk that you hadn’t previously considered, some of which I highlight below.
The size of your company will determine how many of the steps below are warranted. That said some of these steps are crucial. For example, calling your supplier to check their banking details is a must, particularly if you have not paid them and stored their banking details.
There’s always the off chance that a clever fraudster emails your company from a suppliers email account (or even a spoof account) but replaces your supplier’s bank details with their own. So if you don’t check, wave goodbye to those funds. We’ve seen this happen a handful of times. While frankly the techniques used are quite impressive the sad reality is that it’s the buying/purchasing companies responsibility to check the details.
I apologise in advance for the creativity of the company names.
As you can see there’s actually a lot to consider. Now multiply that by the number of payments and suppliers you have and you can see this process requires some thought.
Even as a small business you should be considering implementing a payments policy. It doesn’t have to be anything extensive but something that merely organises how you operate and sets supplier expectations. You should consider the elements of the payments process. For example, “we reserve the right not to make payment if your invoice does not contain our PO”. Or, “Your invoice must provide a minimum of 30 day payment terms”. While these types of points may seem excessive to a small or startup business owner, such a policy will genuinely improve the efficiency of your business. If everyone in your team is aware of the policy it also enables members that purchase items from suppliers to set a precedent for dealing with your company. It goes without saying that having a policy in place actually makes you look more of a professional outfit.
Setting up a direct debit process is not only the easiest way to get paid but also the easiest way to make payments. If you are comfortable that the invoice is payable as you’ve entered into a long term agreement which require periodic payments, why not just set up a direct debit. A lot of company owners want to physically make the payments. I appreciate that may be for cash flow purposes, but if the costs are unavoidable and contracted you should be considering this as an easy solution for making payments.
The payments process can be managed via your accountancy platform, so make sure you are effectively using it. That said, there are some things you need to make sure you are doing to ensure that you don’t run into trouble or waste time:
Touching on point 5 from above. After you have reconciled Xero you can use the bills section to select bills you want to pay.
If you have a TransferWise account setup you can select to make the payment direct from XERO. Alternatively you can download the payments file and load that into your bank account directly or by using a payment provider that accepts these files like Telleroo.
This process is particularly useful if you make payments to a large number of suppliers and can save you mountains of time. That said your time saving is at a cost. You can view how much XERO/TransferWise are charging by clicking here.
The only thing this solution is lacking is being able to make payments to employees. That is where Telleroo offers a great solution.
In XERO click Payroll -> Pay employees -> Select the month -> Click Options -> Download Bank Payments File.
Open your Telleroo account, click +New Pay run. Using the drop down menu (“select reason”) select PAYE Payroll. Upload the XERO file and follow the on screen instructions.
The benefits of this process are clear if you are running a large team or making multiple payments, a huge time saving a reduction of human error risk. Rather than running the painful process of making each employees payment at a time you can load one file that pays all of the employees in the click of a few buttons.
TIP: Before running the monthly payment run you need to make sure all employee bank details are up to date in the employee section of XERO.
If you need help streamlining your processes or implementing processes to help run your SME or startup more efficiently please feel free to get in touch by using the contact section, emailing us on firstname.lastname@example.org or calling 020 8088 2590.